A North American Textile E-commerce Company Outsources its Order Processing and Customer Support Services to Velan and Experiences a 250% Increase in Business!

CLIENT

The client owns an international textile e-commerce firm that services customers all over the world. The client is responsible for all aspects of the business, including marketing, order processing, customer service, and logistics.

CHALLENGES

The client requested 24-hour support for order processing services such as tracking, cancellations, refunds, and delivery.

SOLUTION

Velan provides a wide range of outsourced order processing services. Our client made a wise decision to use Velan to manage their order processing. Their early processing system was confined to online order validation, tracking, placement, order cancellations, and customer service concerns such as refunds and product questions. Velan quickly trained a group of dedicated order processing service specialists on the present processing system and began revamping the customer’s order processing system.

To streamline the order processing system, the Velan team collaborated with the client on protocols for analyzing and authenticating online orders.

RESULT

The client’s order volume increased by 250% in twelve months after Velan’s order processing team took over. This was mostly due to the newly introduced order-processing procedures. Velan’s order processing solution enabled the client to focus on critical tasks. This effective collaboration allowed the customer to establish and extend its virtual business.