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What is E-commerce Support Services?

E-commerce support services help online businesses manage essential operations, allowing them to focus on growth and profitability. These services improve the overall shopping experience by ensuring smooth transactions, well-organized store management, and responsive customer interactions. Businesses can maintain a strong online presence, handle customer inquiries efficiently, and optimize their platforms for better engagement. With professional assistance, companies can reduce operational challenges, improve efficiency, and build a solid reputation in the competitive e-commerce industry.

By using expert support, e-commerce businesses can improve customer satisfaction and retention while increasing sales. Support services also help strengthen brand visibility through effective marketing strategies and data-driven insights. This approach allows businesses to expand efficiently, adapt to market trends, and provide a better shopping experience for their customers.

E-commerce Support Service Offerings

Let your business focus on growth and profits while we do all the work with Velan's E-commerce management service. Here is a glimpse of a few of the many services we provide our clients

E-Commerce Store Management

Store Management

  • Order Completion

    All refund, return, and exchange requests will be placed in the orders folder.

  • Managing Offers & Promotions

    You will decide to set up new pricing and manage the new promotions.

  • Management of Inventory

    You can check stock levels regularly and ensure sufficient stock is available.

  • Management of Products

    You can modify or create a product title, description, and keywords to appear better in a business. You can also do E-commerce product photo editing.

  • Promo Strategies

    You will establish offers to help you use the system better.

  • Store Optimization

    The layout will fit the changes efficiently so that your customers have a more enjoyable experience by labeling them appropriately and enhancing the categories with outsourced customer service for E-commerce.

E-Commerce Customer Support

Customer Support

  • E-commerce customer service

    Is key to building trust in the competitive E-commerce landscape. Here, our VAs assist with

  • Response Management

    Answer customer queries across email, chat, and social media platforms with customer service for E-commerce business services.

  • Complaint Resolution

    Handle concerns professionally to ensure customer satisfaction and retention.

  • Order Updates

    Keep customers informed about their purchases with timely updates.

  • Post-purchase follow-up

    Customer loyalty can be developed and nurtured by seeking feedback and reviews.

E-Commerce Marketing and Sales Support

Marketing and Sales Support

Drive sales more and increase business visibility with our offer as far as marketing is concerned

  • Email Campaigns

    Set up and manage campaigns to bridge you with the targeted audience.

  • SEO & Content Optimization

    Make use of meta tags in product pages and ensure that they are search engine optimized. Our tool helps out with content and catalog management in E-commerce.

  • Social Media Management

    Create and manage profiles, share engaging content, and advertise through the right channels.

  • Analytics & Reporting

    Improve strategies by understanding the essential elements of the business, such as website visits, sales, and customer interaction.

  • Promotional Campaigns

    Organize and initiate events such as sales or offers for increased earnings.

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Why choose Velan for E-commerce Support Services?

Growing a business requires doing what you do best, and our qualified outsource E-commerce customer service relieves you of time-consuming tasks, ensuring that you can do that. Here’s what distinguishes Velan from others

  • Tailored expertise aligned with your business needs
  • Significant cost efficiency for your operations
  • Customized services to match your unique goals
  • Flexible and Scalable solutions for easy growth

Frequently Asked Questions

Our store management services cover a wide range of tasks, including product listing creation and optimization (titles, descriptions, images, and keywords), inventory and stock level management, setting up promotions and discounts, processing orders, and handling returns or refunds. We also organize your store by managing product categories and tags for a seamless shopping experience.

We provide dedicated customer support through email, chat, and social media to promptly respond to inquiries, resolve complaints, and handle issues such as refunds or exchanges. We also create and manage FAQs and canned responses for repetitive questions and follow up with customers post-purchase to ensure satisfaction.

Absolutely! We manage email marketing campaigns, social media posting, engagement, and ad management. Additionally, we run promotional campaigns, seasonal sales, and create optimized landing pages to increase conversions. We also monitor website analytics to identify trends and improve performance.

We regularly monitor stock levels, update inventory in real time, and ensure accurate product availability across your store. Our team helps prevent overselling or stockouts and keeps your inventory organized to support smooth operations.

We use tools to track website analytics, customer engagement, and campaign performance. Detailed reports on metrics such as traffic, sales, and customer behavior allow us to identify opportunities for optimization and ensure that your business is continuously growing.
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