Free Consult
Free Consult
19
Years in Business
500+
Professionals
100%
Data Security
99%
Accuracy Achieved
24/7
Availability
Running a successful online store requires more than just selling products. Your product listings, order processing, customer enquiries and support tickets, and manual updating of inventory levels in multiple marketplaces all take up valuable time and effort. Velan’s e-commerce back-office support services offer dedicated virtual assistants for e-commerce to handle these crucial chores, while a skilled virtual assistant for eCommerce, on the other hand, guarantees quicker responses, precise data management, and a smooth client experience.
Hiring or outsourcing virtual assistants for e-commerce helps businesses in many aspects.
No need to spend money to hire and educate an in-house team. Saves up to 70% on staffing costs.
Dedicated specialists to manage back-end ops, product page, and categories with E-Commerce SEO.
Offers reliable support for customers browsing your products, enhancing user experience.
Publish discounts & special sale offer announcements quickly and adjust prices in real-time to stay competitive.
Accurately manages inventory and orders to avoid delays and ensure user satisfaction.
Velan delivers affordable E-Commerce VA services in flexible hiring models for online shop owners. We offer responsible back-office support services and marketing support services for our clients. Our virtual assistants are skilled in diverse e-commerce tools.
We Offer Specialized Help ForWe also support you in running optimized paid campaigns to reach the target market. Our consultants can help you hire a Virtual Assistant for your e-commerce store to efficiently manage your online business operations.
Order Completion:
Managing all processes starting from order placement to delivery. Update refund, return, and exchange status in the ‘orders’ folder.
Promotions Strategy:
Setting up pricing renewals and discounts. Ideate other sales booster tactics for stock clearance.
Store Optimization: E-Commerce store optimization services like SEO, UI/UX design, and performance tuning to improve user experience.
Store Optimization:
E-Commerce store optimization services like SEO, UI/UX design, and performance tuning to improve user experience.
E-mail Campaigns:
We develop strategies to create campaigns and use various tools for sending targeted bulk emails.
SEO & Content Optimization:
Offer content management services for E-commerce. We optimize meta tags and keyword-rich descriptions in product pages.
Social Media Management:
Handling profile creation, account management, and regular postings. We also identify the right channels to advertise.
Analytics & Reporting:
Producing AI-driven e-commerce analysis reports on customer interactions, sales, and visits.
Promotional Campaigns:
Organize and initiate events such as sales or offers for increased earnings.
Response Management:
Answering customer queries and concerns across email, chat, and social media platforms.
Complaint Resolution:
Answering and solving grievances on delivery, return, and refund. VAs also handle document tracking and payment discrepancies.
Order Updates:
Updating customers with order confirmation, shipment tracking, and order status via WhatsApp, SMS, and email.
Product Content Management:
We offer online store product catalogue administration services. Our VAs modify or create product information like title, description, and keywords.
Product Image Clipping:
Background removal, white background creation, retouching, and colour correction for a better visual appeal.
Post-purchase follow-up:
Our virtual assistants send thank you/feedback/rating mails and reply to reviews in a positive voice.
Stock Management:
Track inventory levels, order & stock inventory, and shipment & return inventory to ensure availability.
Product Restocking:
Maintain optimum stock levels by planning, forecasting seasonal oversales, and ensuring refilling of goods.
Invoice Handling:
Our VAs manage order records, charges, payment methods, and order-to-invoice cross-checking.
Report generation:
Generate periodic analytical reports on invoice summary, refund, and COD outstanding amount reports.
Coordination with logistics provider and scheduling transport for product collection from the vendor to the delivery to the customer.
Let Us Help You Manage Your E-Com Business With Trained VAs
Strategic SEO, Clear Communication, and Insightful Analysis
Our experienced E-Commerce virtual assistants manage your online store’s core operations and digital marketing campaigns. More than 18+ years of experience and ISO 9001 & ISO 21007 certifications for quality process and data security make us one of the best E-Commerce virtual assistant companies.
Need Support for Your Online Shop Administration? Our Niche Experts can Help.
E-commerce support outsourcing is best suited for startups, online merchants experiencing expanding sales, established brands and multi-channel sellers seeking to increase productivity without adding to internal employment expenditures. Businesses that require dependable e-commerce back-office support services, such as a dedicated e-commerce store or an experienced e-commerce virtual assistant, can take advantage of scalable support that keeps operations running smoothly while allowing internal teams to focus on sales and business growth.
Fashion & Apparel Stores
Electronics & Tech Products
Home Goods & Furniture
Beauty & Personal Care
FMCG
Pet Products
Other Online Stores
It starts by understanding the needs of your store and then assigning a specialised team to manage the daily operations properly. Our e-commerce back-office support services include product listings, order processing, customer assistance and inventory changes. We prioritise both speed and precision. Each virtual assistant for an e-commerce store follows tested procedures and assures constant support, on-time reporting, and ongoing process improvement.
Looking for End-to-End Support to Manage and Scale Your Online Store