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24/7 E-Commerce Management Virtual Assistant Services
An E-Commerce VA is a professional who works remotely for your digital store. They handle your store operations holistically, ensuring customer satisfaction and customer retention.
At Velan, the top E-Commerce management company, we offer end-to-end VA solutions from inventory management to transaction support. Our expertise in various E-Commerce platforms like Amazon, Walmart, eBay, Shopify, WooCommerce, and up-to-date knowledge in evolving search engine algorithms enable us to provide expert solutions for your online store management. We work with a suite of premium tools and are also flexible and adept at adapting to the tools already in use on the client side.
Hiring or outsourcing virtual assistants for e-commerce helps businesses in many aspects.
No need to spend money to hire and educate an in-house team. Saves up to 70% on staffing costs.
Dedicated specialists to manage back-end ops, product page, and categories with E-Commerce SEO.
Offers reliable support for customers browsing your products, enhancing user experience.
Publish discounts & special sale offer announcements quickly and adjust prices in real-time to stay competitive.
Accurately manages inventory and orders to avoid delays and ensure user satisfaction.
Velan delivers affordable E-Commerce VA services in flexible hiring models for online shop owners. We offer responsible back-office support services and marketing support services for our clients. Our virtual assistants are skilled in diverse e-commerce tools.
We also support you in running optimized paid campaigns to reach the target market. Our consultants can help you hire a Virtual Assistant for your e-commerce store to efficiently manage your online business operations.
Order Completion:
Managing all processes starting from order placement to delivery. Update refund, return, and exchange status in the ‘orders’ folder.
Promotions Strategy:
Setting up pricing renewals and discounts. Ideate other sales booster tactics for stock clearance.
Store Optimization: E-Commerce store optimization services like SEO, UI/UX design, and performance tuning to improve user experience.
Store Optimization:
E-Commerce store optimization services like SEO, UI/UX design, and performance tuning to improve user experience.
E-mail Campaigns:
We develop strategies to create campaigns and use various tools for sending targeted bulk emails.
SEO & Content Optimization:
Offer content management services for E-commerce. We optimize meta tags and keyword-rich descriptions in product pages.
Social Media Management:
Handling profile creation, account management, and regular postings. We also identify the right channels to advertise.
Analytics & Reporting:
Producing AI-driven e-commerce analysis reports on customer interactions, sales, and visits.
Promotional Campaigns:
Organize and initiate events such as sales or offers for increased earnings.
Response Management:
Answering customer queries and concerns across email, chat, and social media platforms.
Complaint Resolution:
Answering and solving grievances on delivery, return, and refund. VAs also handle document tracking and payment discrepancies.
Order Updates:
Updating customers with order confirmation, shipment tracking, and order status via WhatsApp, SMS, and email.
Product Content Management:
We offer online store product catalogue administration services. Our VAs modify or create product information like title, description, and keywords.
Product Image Clipping:
Background removal, white background creation, retouching, and colour correction for a better visual appeal.
Post-purchase follow-up:
Our virtual assistants send thank you/feedback/rating mails and reply to reviews in a positive voice.
Stock Management:
Track inventory levels, order & stock inventory, and shipment & return inventory to ensure availability.
Product Restocking:
Maintain optimum stock levels by planning, forecasting seasonal oversales, and ensuring refilling of goods.
Invoice Handling:
Our VAs manage order records, charges, payment methods, and order-to-invoice cross-checking.
Report generation:
Generate periodic analytical reports on invoice summary, refund, and COD outstanding amount reports.
Coordination with logistics provider and scheduling transport for product collection from the vendor to the delivery to the customer.
Strategic SEO, Clear Communication, and Insightful Analysis
Our experienced E-Commerce virtual assistants manage your online store’s core operations and digital marketing campaigns. More than 18+ years of experience and ISO 9001 & ISO 21007 certifications for quality process and data security make us one of the best E-Commerce virtual assistant companies.
Velan is a reliable company in India for E-Commerce VA services in the USA, UK, and other geolocations. Our services are ideal for:
Fashion & Apparel Stores
Electronics & Tech Products
Home Goods & Furniture
Beauty & Personal Care
FMCG
Pet Products
Other Online Stores
