Use of Personal Information
In addition, we use your personal information for the following:
We use the information we collect about you for everyday internal business purposes in order to provide our services, process your transactions, maintain your account(s), and provide customer service. We provide access to personal information about our customers only to those employees who require it as part of their job in order to provide our services, process customer payments, and provide customer service. We collect, store, and process your personal information on servers. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customize the website according to your interests. External Velan shares certain personal information of customers to run our everyday business. Velan does not sell or rent any of your personal information. Velan will not share any of your personally identifiable information with third parties except in the circumstances described below or with your permission.
- We share personal information with certain third parties such as banks, processors, card networks, and other suppliers and vendors in order to provide the services and to help us process the transactions you request. Velan does not share your Personal Information with third parties for marketing purposes without seeking your prior permission. For example, we do not provide our customer mailing lists to anybody else. We use your data to authorize access to our services. Our services allow you to stay informed about press releases, news, blogs, and webinars.
- We disclose personally identifiable information with third parties that we in good faith believe is appropriate to cooperate in investigations of suspected fraud or other illegal activity, situations involving potential threats to the physical safety of any person, or to conduct investigations of violations of Velan’s Terms of Use, or as otherwise required by law.
- Certain federal, state, and local laws or government regulations may require us to disclose non-public personal information about you to respond to court orders or legal investigations. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena, legal process, or court order to be disclosed.
- We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
- We share aggregated statistical or demographic data with our business partners or for public relations and marketing purposes. For example, we may disclose the percentage of our customers who make payments with a credit card versus a checking account. However, this aggregated information is not tied to any personally identifiable information that can identify you.
- to contact you and respond to your questions or requests.
- to engage as an employee, contractor, or vendor and extend necessary services.
- to provide access to desirable content based on your requirements.
Securing Personal Information
We are committed to ensuring that your information is secure and takes all reasonable precautions to ensure that personal information is kept safe from loss, unauthorized access, modification, or disclosure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information. We take commercially reasonable precautions to protect the personal information submitted to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
In the event that your sensitive personal information is accessed by an unauthorized individual and the misuse of your information is reasonably possible, we will notify you of the unauthorized access unless a law enforcement agency believes that such notification may interfere with a criminal investigation. Notification of such an event may be given to you by e-mail, writing, or phone at our sole discretion.
Velan enters into all necessary agreements which includes Data Protection with relevant service providers to safeguard the personal data. Will review agreements to meet compliance requirements.
We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet. If you have any questions about security on our website or If you are concerned that your privacy may have been breached, please e-mail us at [email protected].
How we use cookies
We use cookies to personalize content and to analyze our traffic. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Rights to Access and Control Your Personal Data
For Personal Data that we have about you:
- Delete Data: You can ask us to erase or delete all or some of your Personal Data (e.g., if it is no longer necessary to provide Services to you). Opt-out of future data collection: You have the option to opt-out of future data collection and communications. Your information will no longer be collected or stored until you should choose to opt-in unambiguously. Once Velan receives and confirms your verifiable consumer request, Velan will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
- Change or Correct Data: You can edit some of your Personal Data through your account. You can also ask us to change, update, or fix your data in certain cases, particularly if it is inaccurate.
- Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your Personal Data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g. if your Personal Data is inaccurate or unlawfully held).
- Right to know what personal information is collected, used, and shared both as to the categories and specific pieces of personal information.
- Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Data and can ask for a copy of the Personal Data you provided in machine readable form.
Rights of Data Subjects
A resident of the European Union and California residents is entitled to the following Data Protection rights:
- Can ask us to access, correct, update, or request deletion of Personal Information/Data at any time by contacting us as provided below.
- We will not process your user information without a lawful basis to do so, as such bases are defined in Article 6 of the GDPR, Object to processing of Personal Information and ask us to restrict processing of Personal Information or request portability of Personal Information. Again, one can exercise these rights by contacting us as provided below.
- Where Velan derives the custody or control of the Personal Information through its customers, the customer will be the Data Controller and all requests for access to Personal Information should be forwarded through such Data Controller to Velan; such data will be processed under controlled conditions as part of project delivery. These are considered as customer property.
- One has the right to opt-out of marketing communications, Velan sends many times. One can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us as provided below.
- Velan will not sell the personal information of consumers of any age.
- Similarly, if Velan has collected and processed Personal Information with consent, then the consent may be withdrawn at any time. Withdrawal of consent will not affect the lawfulness of any processing Velan has conducted prior to withdrawal, nor will it affect processing of Personal Information conducted in reliance on lawful processing grounds other than consent.
- One has the right to complain to a Data Protection Authority about our collection and use of Personal Information. However, please notify Velan at least 36 hours before going to the Authorities, the reason of the complaint as such complaint can be avoided if Velan is able to mitigate the concern. Please contact Velan using the contact details below. For more information, please contact the European Local Data Protection Authority. (Contact details for data protection authorities in the European economic area, Switzerland, and certain non-European countries (including the US and Canada) are available here).
- This Policy is intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). Provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR and CCPA.
Velan responds to all requests received from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Exceptions to disclosure of Personal Information
Under certain circumstances, Velan will disclose personal information:
- when required or authorized by law to do so, for example, if a court issues a subpoena;
- when you have consented to the disclosure;
- when the services we are providing to you, require us to share your information with third parties, their consent will be implied, unless they tell us otherwise;
- if we engage a third party to provide administrative services to us and the third party is bound by our Policy;
- if the information is already publicly known;
- Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name.
Non-Discrimination
Velan will not discriminate against the personnel for exercising any of GDPR and CCPA rights.
In the Event of Sale or Bankruptcy:
The ownership of the Company may change at some point in the future. Should that occur, we want this Company to be able to maintain a relationship with you. In the event of a sale, merger, public offering, or bankruptcy, your information may be shared with the person or business that owns or controls it. Opting out of receiving information from third parties will not affect our right to transfer your information to a new owner, but your choices will continue to be respected regarding the use of your information.
