Velan Enters its 13th Successful Year of Providing Non-Stop Back-Office Services To The World’s Largest Event Meeting Information Lead Generation Company Based in The United States.

PROCESS/PROJECT:

The client produces leads for the hospitality industry through reader boards for events hosted in hotels in the US and other countries. Velan collects event information from reader board photos and validates event managers’ contact information.

CHALLENGES:

Short turnaround time and round-the-clock operations, with daily deliveries before US business hours.

Demanding correctness.

Unpredictable daily volumes

SOLUTION:

Velan implemented a redundant and robust infrastructure to eliminate downtime.

Velan provides uninterrupted round-the-clock services by utilizing staggered shifts and employing trained shadow resources.

Velan’s ISO9001-certified Quality Assurance Process aided in qualitative monitoring and measurement of deliverables.

OUTCOME:

Velan Back Office Services fostered a culture of continual improvement, enabling the client to maintain its competitive edge. In the last 13 years, there hasn’t been a single unscheduled service outage.

Velan’s detailed understanding of the business has enabled process innovation, resulting in major improvements in operational metrics and allowing the client to expand its market footprint not only in the United States but also internationally.

Velan’s workforce currently processes 1.2 million records per year, which is five times the amount at its inception.

CLIENT SPEAK:

“We value our partnership with Velan and appreciate your team’s exceptional work. We believe you excel in data quality, reliability, consistency, and turnaround.”