Why are back-office support services
needed for your businesses?
All business operations depend heavily on back-office support services to function smoothly. The core activities of any organization exist behind customer interactions since administrative processes combine with financial management alongside operational requirements for organizational success. Businesses operations become optimized through efficient back-office service, allowing decreased operational expenses while improving productivity rates.
Cost-effective outsourcing proves to be the greatest benefit when handling back-office operations. Controlling an internal administration staff requires substantial financial commitments related to personnel compensation, building infrastructure, and technological resources. Professional back-office support services provide businesses with full access to skilled professionals at minimal cost, allowing them to distribute their resources efficiently.
The reliance on professional back-office support services produces better accuracy levels alongside enhancements of compliance standards. Detailed work on activities including data entry jobs as well as payroll operations and bookkeeping responsibilities with regulatory compliance demands precision in execution. Professional experts manage functions that result in fewer errors, producing smooth financial management and proper legal compliance.
A business that expands through growth requires its operations to manage additional complexity. When outsourcing back-office support to a dependable provider, a company can receive flexible solutions that fit their business objectives during periods of changing requirements. The capability for flexibility enables organizations to stay competitive in their dynamic market environment.
18
Years in Business
200+
Customers
12
Countries
500+
Professionals
Advantages of choosing Velan for
Back-Office Support Services
Top Hand-Picked Professionals
Our organization selects and verifies skilled professionals who specialize in different back-office processes. Our thorough talent selection system enables businesses to acquire high-performing candidates.
Same Skills, Lower Costs
Professional services using your budget are possible since you can hire talented staff at reduced rates. The combination of reduced employee costs as well as facility and operating expenses enables Bpo industry to achieve excellent service quality.
Working in Your Timezone
Your business hours remain our operational hours for maintaining quick and real-time collaboration with your team. No more delays due to time differences.
Growth Potential
Your business growth will happen seamlessly when you acquire back-office support services from us. Our business process outsourcing services offers adaptable solutions which adapt to your business expansion needs.
You Manage, We Provide Support
We will take care of the work but you maintain direction throughout the process. You decide the tasks and priorities which our dedicated professionals will execute in a smooth manner.
Easy Payments
Make use of our payment system which eliminates all hassle from your payroll processing. Our bpo services provides multiple billing arrangements to help businesses meet their operational needs.
English Tested
Language proficiency tests are conducted on our experts to make sure they communicate clearly which removes obstacles that speed up operational efficiency.
Flexible Schedules
The professionals adapt their work arrangements for peak hours and unusual working schedules. Our team members will work according to your timetable to deliver help whenever needed.
Lowest Ghosting Rate Guaranteed
Reliability is our priority. Our commitment to high retention and accountability means we provide you with dedicated staff who remain focused on your business requirements.
Expert professionals, minimum costing, and best management.
Our Back-Office Support Services
Ad Trafficking Services
Ad Monitoring and Error Escalation
Detect and resolve ad delivery issues in real time, ensuring smooth campaign execution.
Content Management
Organize, update, and optimize ad content across platforms for consistency and compliance.
Campaign Scheduling and Management
Plan, schedule, and manage ad campaigns to maximize engagement and ROI.
Report Generation
Generate detailed performance reports to track campaign success and improve future strategies.
Platform Management Coordination
Streamline ad operations by managing multiple platforms, ensuring channel alignment.
Customer Support Services
Email Support
Handle outsourcing customer service queries professionally, ensuring timely and effective resolutions.
Live Chat Support
Provide real-time assistance to customers, improving engagement and satisfaction.
Phone Support
Deliver excellent voice-based customer support with trained professionals.
Social Media Support
Manage customer interactions on social platforms, addressing concerns and building brand loyalty.
E-Commerce Support Services
Store Management
Keep your e-commerce store updated, organized, and running smoothly.
Customer Support
Provide quick and professional assistance to shoppers via multiple channels.
Marketing and Sales Support
Boost conversions with data-driven marketing strategies and promotional management.
Real Estate Support Services
Administrative Support
Handles paperwork, data entry, and organization to smooth operations.
Marketing and Branding Support
Promote listings and enhance brand visibility with strategic marketing efforts.
Client and Lead Management
Track leads, follow up with prospects and maintain a structured client database.
Property and Transaction Management
Ensure accurate documentation, compliance, and transaction processing for seamless deals.
Secretarial Services
Calendar Management
Organize schedules, set reminders, and avoid conflicts.
Appointment Scheduling
Book and confirm meetings with clients, teams, and stakeholders.
Travel Planning and Itinerary Preparation
Arrange flights, accommodations, and schedules for business travel.
Personal Assistance for Executives
Handle executive tasks, from managing calls to coordinating meetings.
Report Drafting and Presentations
Prepare business reports, documents, and professional presentations.
Email and Communication Management
Sort, prioritize, and respond to emails efficiently.
Follow-Ups
Ensure timely responses to emails, meetings, and pending tasks.
Supply Chain Support Services
Procurement Support
Manage supplier communication, negotiations, and purchase orders.
Inventory Management
Track stock levels, reduce wastage, and ensure availability.
Logistics and Shipping Support
Coordinate shipments, track deliveries, and optimize supply chains.
Demand Planning and Forecasting
Analyze trends to predict demand and prevent stock outs or overstocking.
Analytics and Reporting in Supply Chain
Generate reports to improve efficiency and decision-making.
Administrative Support in Supply Chain
Handle supply chain documentation and compliance for smooth operations.
Marketing Support Services
Data Mining
Extract valuable insights from raw data to drive marketing strategies.
Web Research
Gather and analyze market trends, competitor activities, and customer insights.
Data Cleansing & Verification
Ensure accurate and updated data for marketing campaigns.
Web Publishing
Manage content updates across websites and digital platforms.
Social Media Management
Schedule, post, and engage with audiences across social channels.
Data Annotation Services
Image Annotation
Label and categorize images for AI applications.
Text Annotation
Tag and classify text data for NLP models.
Audio Annotation
Transcribe and label audio data for speech recognition.
Video Annotation
Identify and track objects in videos for AI training.
3D LiDAR Annotation
Process LiDAR data for self-driving and spatial mapping applications.
Content Moderation Services
Image Moderation
Review and filter inappropriate or harmful visual content.
Video Moderation
Ensure videos comply with platform guidelines and community standards.
Text Moderation
Monitor and filter text-based content to prevent spam, hate speech, and policy violations.
Which industries benefit from
Velan’s outsourced Support services?
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Law Firms
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Property Management
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Real Estate
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Tech & Software
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Marketing Agencies
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Entrepreneurs
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Non-Profits
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Retailers & Wholesalers
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Medical & Healthcare
Pricing Plans & Packages for our
Back-Office Support Services
Full-Time Support Services
This is optimal for businesses that seek to have dedicated support
You also have full-time support business process outsourcing services that will provide a personal employee working for your business. However, if your company needs to do the same and make frequent bookings so that it doesn’t stall, this option would be ideal.
Features:
8 hours/day, (5 days/week)
Dedicated assistant exclusively for your tasks
Specific areas of specialization such as administration, bookkeeping, marketing, and customer support
Daily updates or progress reports to give you an idea of where you stand
Benefits:
Completely focus on your business needs
Easy integration with your team
Higher efficiency with long-term task execution
It is more cost-effective than hiring an in-house employee
Ability to develop and work on tasks and responsibilities as time progresses
Part-Time Support Services
Flexible hours for businesses with moderate task volumes
The best option for small businesses needing help with certain jobs or average demand is part-time support. With this option, everything is set up so that you can hire a permanent worker, but he or she wouldn’t be full-time, and you will get to choose when to pay him or her. This means both parties are satisfied, and it is also useful for businessmen and startups.
Features:
4 hours/day, (5 days/week)
Assistant dedicated to executing the few tasks of which it has knowledge
Suitable for small businesses or entrepreneurs
Hours flexibility for you as your needs vary
Benefits:
A cost-effective way to grow businesses
Improved productivity towards targeted tasks
It generally has lower overhead costs compared to building an in-house staff
Access to professional expertise without full-time commitment
Hourly Support Services
Only pay for the hours you use
The hourly support services are offered for the businesses that may need the occasional or project-based scheduled support. Since you are starting a new undertaking, busy seasons usually need extra hands to help or you need assistance on specific tasks; this gives you the manpower you currently need and not have to employ the service permanently.
Features:
Flexible hourly packages (10, 20, 40+ hours)
Perfect for one-time projects or occasional support
Has expertise in many areas like administrative work, data entry, and social media work
Benefits:
No long-term commitment
Scalable solution for peak workloads
Full control over hours’ use and time
See how our clients are satisfied
with our expert back-office support services
Michael T
Digital Marketing Manager
"Our ad campaigns have never been more efficient! Their team ensures seamless execution, quick error resolution, and detailed reporting. We’ve seen a significant improvement in ad performance."
Sarah L
E-Commerce Owner
"We outsourced our email and chat support, drastically improving the response time. Our customers love the quick resolutions, and we’ve maintained a 95% satisfaction rate!"
Jason K
Online Retailer
"Managing an online store was overwhelming until we found this team. From customer inquiries to marketing support, they handle everything smoothly, helping us scale effortlessly."
Emily R
Real Estate Broker
"Their team takes care of lead management, administrative work, and transaction processing, allowing me to focus on closing deals. My productivity has doubled!"
David S
CEO
"From scheduling meetings to drafting reports, their executive assistance has been a game-changer for my busy schedule. I can now focus on strategy while they handle the details."
Mark P
Operations Director
"Inventory tracking and logistics coordination used to be a nightmare. With their back-office support, our supply chain runs smoothly, reducing errors and delays significantly."
Lisa M
Marketing Head
"Their data research and social media management have given us a competitive edge. We now make data-driven marketing decisions with confidence!"
Alex
AI Developer
"We needed high-quality image and text annotation for our AI projects, and their team delivered beyond expectations. Accuracy and turnaround time were exceptional!"
Jessica B
Social Media Manager
"Ensuring a safe online community is crucial for us. Their content moderation services have helped us maintain a positive user experience while complying with platform guidelines."
Choose the perfect support plan—Full Time, Part Time or Hourly-build efficiency and reduce your costs.
Frequently Asked Questions