A Fortune-500 Manufacturer in New York Trusts Velan’s Back Office Support for their most Essential Day-to-Day Operations, Including Order Management, Pre-receive Shipment, and Dispute Management.

Jack Manu | April 9,2024

PROCESS: The customer sells products on major e-commerce and retail platforms, including Amazon, Bed Bath & Beyond, Macy’s, Bloomingdale, JC Penny, and Target. Velan plays an important part in their daily operations, paving the way for smooth and frictionless transitions, such as

  1. Monitor and arrange the inventory module to ensure the availability of products.
  2. Preparing and reconciling the order before releasing the shipment
  3. Raising a dispute on the bunked invoices with the vendors, for the payment to go through.


  1. Short turnaround times and round-the-clock operations with daily deliverables.
  2. Unpredictable daily volume and week-end help on request with high volume and low TAT.
  3. 100% Accuracy
  4. Managing several business process activities such as order processing and status/dispatch date inquiries, as well as updating price, quantity, and warehousing changes.


  1. Velan implemented redundant and strong infrastructure to avoid any downtime.
  2. Velan handled irregular daily workloads and on-demand weekend help by employing trained shadow personnel who could be deployed on short notice to accomplish tasks on schedule.
  3. Velan’s quality assurance approach, which adheres to ISO 9001 quality standards, aided in the monitoring and measurement of deliveries.
  4. Velan’s managed workload by assigning jobs to highly trained cross-skilled back office staff who have experience working in multiple business processes and tools.


  1. Velan’s ISO9001-certified quality methods and established processes greatly aided the client’s daily operations.
  2. Velan oversees 1000+ orders per day and has processed 89+ containers in pre-receive shipment during the last year.
  3. On request, Velan processed a large number of 12k orders over the weekend on short notice.
  4. Velan helped unsettled payments totaling $500,000 pass through in the last two years by filing a dispute with the Vendors over the bunked invoice.
  5. Velan’s personal awareness of the client’s needs ensured efficient service, allowing the client to maintain their reputation.
Jack Manu

Jack Manu

Outsourcing Consultant

About the Author:

Jack Manu, an outsourcing consultant at Velan, has more than a decade of experience in assisting real estate companies and real estate agents to improve the operational efficiency. He has been helping real estate agents including many REMAX agents to focus on their core business by offering transaction & listing coordinator services, accounting service and social media marketing assistance.

Author can be reached at jack.manu@velaninfo.com