A Fortune-500 Manufacturer in New York Trusts Velan’s Back Office Support for their most Essential Day-to-Day Operations, Including Order Management, Pre-receive Shipment, and Dispute Management.
PROCESS: The customer sells products on major e-commerce and retail platforms, including Amazon, Bed Bath & Beyond, Macy’s, Bloomingdale, JC Penny, and Target. Velan plays an important part in their daily operations, paving the way for smooth and frictionless transitions, such as
- Monitor and arrange the inventory module to ensure the availability of products.
- Preparing and reconciling the order before releasing the shipment
- Raising a dispute on the bunked invoices with the vendors, for the payment to go through.
CHALLENGES:
- Short turnaround times and round-the-clock operations with daily deliverables.
- Unpredictable daily volume and week-end help on request with high volume and low TAT.
- 100% Accuracy
- Managing several business process activities such as order processing and status/dispatch date inquiries, as well as updating price, quantity, and warehousing changes.
SOLUTIONS:
- Velan implemented redundant and strong infrastructure to avoid any downtime.
- Velan handled irregular daily workloads and on-demand weekend help by employing trained shadow personnel who could be deployed on short notice to accomplish tasks on schedule.
- Velan’s quality assurance approach, which adheres to ISO 9001 quality standards, aided in the monitoring and measurement of deliveries.
- Velan’s managed workload by assigning jobs to highly trained cross-skilled back office staff who have experience working in multiple business processes and tools.
OUTCOME:
- Velan’s ISO9001-certified quality methods and established processes greatly aided the client’s daily operations.
- Velan oversees 1000+ orders per day and has processed 89+ containers in pre-receive shipment during the last year.
- On request, Velan processed a large number of 12k orders over the weekend on short notice.
- Velan helped unsettled payments totaling $500,000 pass through in the last two years by filing a dispute with the Vendors over the bunked invoice.
- Velan’s personal awareness of the client’s needs ensured efficient service, allowing the client to maintain their reputation.
