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19
Years in Business
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500+
Professionals
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100%
Data Security
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99%
Accuracy Achieved
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24/7
Availability
What is Customer Support
Service?
Customer support services offer assistance to customers in managing their client interactions through various media. Responding to email, chat, phone calls, or social media interactions and scheduling appointments are their primary duties.
The assistants offer good support by means of careful listening, understanding, and fixing problems quickly. They have accurate information at their fingertips and provide personalized responses to clients.
Why should you Outsource Customer Support Services?
Outsourcing virtual assistant from a third-party service provider allows businesses to adjust their support team based on demand. You can extend support during seasons, promotions, or product launches.
With 24/7 services, the customer service stays consistent and reliable. With extra help provided by the customer support VA, companies can avoid overloading their internal staff.
Benefits of Outsourcing Customer Support Services
Access to a scalable team and flexible working hours
Cut costs for hiring and training internal staff.
Access support from qualified and experienced assistants.
Save on office space and other perks of an FTE
24/7 administrative support
What types of Customer Support Services do our Specialists handle?
Email Support
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Email Responses
Our virtual assistant email support services help deal with email communications. Deliver prompt responses to all customer emails.
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Follow-Ups
Maintain records of open issues and actions taken to resolve them. Offer timely resolution with accountability.
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Spam Management
Segregating messages by priority and filtering out unnecessary mails. So that you can focus only on important communications.
Live Chat Support
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Real-Time Assistance
Our chat virtual assistant offers quick answers to the queries raised on your website or application.
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Quick Response
Our team is available 24/7 to handle customer communications and provide prompt and responsible support at all times.
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Escalation Management
Pass client questions to the respective departments or officials in case of a ticket raised for critical issues.
Phone Support
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Inbound Call Handling
Our customer support VA answers calls, addresses inquiries, and resolves complaints. Act as a single point of contact for scheduling calls and meetings.
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Outbound Call Management
Making outbound calls for follow-ups, feedback, or sharing information about new service availability. Helps in lead generation.
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Appointment Scheduling
Plans customer calls or appointments according to the client's preferred time and convenience.
Social Media Support
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Customer Engagement
Our social media assistant handles messages, comments, and user interactions across platforms like Facebook, Instagram, and X.
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Managing Feedback and Reviews
VAs monitor social networks for feedback and reviews. Respond professionally and positively in a polite tone.
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Escalation of Sensitive Issues
When a critical issue arises, we ensure it is promptly routed to the appropriate department for immediate attention.
Facing Customer Dissatisfaction Due to Delayed Communication?Connect With Our Customer Support Team.
Benefits of Outsourcing Customer Support Services to Velan
International Reach, Covers all Time Zones, Quick Hiring
Velan provides skilled virtual assistants for customer center support services.
We have 19+ years of
experience in offering customer support VA for various businesses. Our ISO 9001 and
ISO 27001 (equivalent to SOC 2) certifications, add to our commitment to quality and data security.
Enhance brand reputation and customer loyalty with our responsive customer support.
Who should Outsource Customer Support Services?
Any business, including small, medium, and large companies, as well as startups, can benefit from our services. Our key clients span industries such as Healthcare, Fintech, Banking, Retail, Manufacturing, Logistics , Energy and more.
What is Our Workflow and Delivery Process?
Consultation
We start with a consultation. Understand your product, services, operations, and service locations.
Onboarding
We assign experienced and trained customer support VAs who have experience in your industry.
Task Assignment
VAs are assigned tasks from appointment scheduling to social media response handling.
Client Support
Our help department is available 24/7. We answer client doubts and concerns about working with a VA team.
Reporting
Regularly update on the work of the virtual assistant. We offer reports and performance insights.
Refining
We adjust our work process and execution methods to improve the performance of our customer support team.
Differentiate your customer service centre experience with our expert virtual support assistants.
Case Studies
Real Success Stories & Proven Solutions
Latest Insights from Our Blog
Frequently Asked Questions
- Hourly
- Monthly
- Yearly
- Live chat support services for websites and applications
- Inbound and outbound phone call support
- Email correspondence support
- Social media support for comments, feedback, and reviews
- Handle your customer inquiries, feedbacks and reviews.
- Support across platforms like Facebook, X, Instagram, and more.
- Respond politely to customer complaints in a positive tone.
You can hire a VA who communicates in your native language and tone and follows cultural nuances.
Their linguistic capabilities help in improving customer experience and boosting the retention rate.
- More time to concentrate on your major business functions
- No need to hire a full-time employee, reducing costs
- No delay in answering customer interactions, enhancing their experience
- Builds a good social media reputation
Get Started With Outsourced Customer Support Services
- Expert setup
- Dedicated Outsourced Customer Support Services
- Quick Turnaround
- 24/7 Support
- 100% Data Security
- 99% Accuracy