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What is Customer Support Services?

Customer Support Services refer to the assistance provided to customers to address their queries, resolve issues, and enhance their overall experience with a business. These services are delivered through various communication channels such as email, live chat, phone calls, and social media, ensuring that customers can reach out through their preferred platforms. Effective customer support ensures prompt responses, clear communication, and efficient issue resolution. It involves handling customer inquiries, troubleshooting technical or service-related problems, managing complaints, and escalating complex issues to the appropriate department when necessary.

Providing high-quality customer support helps businesses build trust, foster customer loyalty, and improve their overall reputation. By offering professional and courteous assistance, companies can ensure a positive customer experience, leading to increased satisfaction and long-term customer retention. Strong customer support services not only address immediate concerns but also contribute to business growth by enhancing customer relationships and encouraging positive word-of-mouth referrals.

Customer Support Service Offerings

Our virtual assistants are proficient in delivering comprehensive customer support across different communication channels. Here’s a breakdown of the core services our back-office assistant for customer support specialists provides

Email Support Virtual Assistant

Email Support

  • Prompt Email Responses

    Our outsourcing customer service for email support coordinates by dealing with emails and ensuring all customer emails are responded to promptly.

  • Follow-Ups

    Maintaining a record of open problems and follow-up cases ensures customer satisfaction.

  • Spam Management

    Separating the messages by priority and categorizing them to ensure that only serious customer complaints reach you, unlike other social media platforms where the important information is hidden among mostly trivial posts.

Live Chat Support Virtual Assistant

Live Chat Support

  • Real-Time Assistance

    Our back office assistant for live chat support essentially works as online customer support, offering immediate answers to questions that might occur on a website or an application. They can use pre-established phrases/scripts to handle questions most often posed.

  • Escalation Management

    If more complicated problems arise, the VAs guarantee that questions are passed to the right departments effectively so customers are not upset.


Phone Support Virtual Assistant

Phone Support

  • Inbound Call Handling

    Our back office assistant for phone support takes a call, fixes a complaint, addresses an inquiry, and schedules a call or a meeting, all as a single point of contact.

  • Outbound Call Management

    Our virtual assistants make outbound calls for follow-ups, feedback, or advancement notifications about new service availability.

  • Appointment Scheduling

    Facilitating easy scheduling for the customer calls or appointments according to the time preferred by the customer.

Social Media Support Virtual Assistant

Social Media Support

  • Customer Engagement on Social Platforms

    Our back office assistant for social media support responds to your messages, comments, and interactions on social networks like Facebook, Instagram, and Twitter.

  • Managing Feedback and Reviews

    VAs monitor social media for feedback and reviews; they counter politely, and if the customer complains, they will do so politely, too.

  • Escalation of Sensitive Issues

    When an issue is critical and needs attention, we shall ensure it is forwarded to the right department for the most attention.


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Why choose Velan for customer support services?

Choosing Velan for customer support outsourcing services offers a host of benefits that streamline your business operation

  • Cost Savings
  • Increased Focus on Core Business Functions
  • Expert Assistance and Support
  • Boosted Customer Satisfaction
  • Enhanced Scalability
  • Experience Across Various Industries
  • Advanced Technologies
  • Dedicated Support for Your Needs

Frequently Asked Questions

At Velan, we provide a wide range of customer support services, including live chat, phone, email, and social media support. As a reliable customer service provider, we specialize in outsourcing customer support services to businesses looking to improve their customer experience. Whether you're seeking outsourcing for customer support or need a Back office assistant for live chat support, we've got you covered!

By outsourcing customer service to Velan, you can focus on core business functions while we handle customer inquiries. We offer complete customer support outsourcing services for phone, email, chat, and social media support. You can even hire a dedicated back office assistant for phone support or email support, ensuring a gentle experience for your customers.

Yes! Velan provides a back office assistant for social media support to handle your customer inquiries across platforms like Facebook, Twitter, Instagram, and more. We understand the importance of prompt and professional responses, making us an ideal choice for businesses looking to outsource customer support services.

A back office assistant for live chat support or phone support can help simplify your customer service operations by managing daily inquiries, troubleshooting issues, and maintaining a high level of customer satisfaction. By outsourcing customer service for email support or live chat, you can ensure prompt responses without compromising on quality.

Outsourcing your email and phone support allows you to benefit from professional, scalable services without having to hire an in-house team. Velan offers trained back office assistants for phone support and email support who can efficiently handle your customer inquiries. By outsourcing customer support services, you ensure that your customers receive quick, accurate responses every time.
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