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Outsourced Content Moderation Services

Safeguard your platforms from malicious and offensive content through content moderation services.

As a leading virtual assistant content moderation service provider, Velan specializes in regulating your content with AI tools and human review.

  • 18 years in Back Office support services

    19

    Years in Business

  • 500 Expert Virtual Assistants

    500+

    Professionals

  • 200 customers for outsourced VA

    100%

    Data Security

  • VA services over 12 countries

    99%

    Accuracy Achieved

  • 500 Expert Virtual Assistants

    24/7

    Availability

Protect Content. Satisfy Users.

Moderate your online content to give your users a great experience.

What is Content Moderation?
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What is Content Moderation?

  • The process involves checking user-created content in your platform to filter out abusive and offensive materials that violate platform rules.

  • Human moderators and automated AI systems work together to keep the platform adhering to the digital platform rules called community guidelines.

  • A team that follows content moderation best practices can enhance content health and protect your brand reputation, supported by outsourced virtual assistant services.

Content Moderation Importance

User Safety

User Safety

It makes users feel safe and protected while using the platform.

Brand Reputation

Abusive materials can affect your business's image. Moderation services help remove such postings.

Brand Reputation
Legal Compliance

Legal Compliance

It helps delete content that breaks data protection and privacy laws like GDPR and COPPA.

User Engagement

A safe and respectful environment makes people feel comfortable while interacting.

User Engagement

Types of Content to Moderate

Text Content Moderation

Text Content Moderation

Text moderators review posts, comments, and messages to regulate them.

  • Profanity Filtering

    Identify and remove offensive language, hate speech, or bad comments.
  • Misinformation Prevention

    Flag and report misleading or false text statements that damage credibility.
  • Harassment and Bullying

    Personal attacks, threats, or bullying on particular individuals or groups.
  • Explicit Content

    Pornography, graphic violence, or other obscene content that violates community standards.
  • Spam Detection

    Identify and eliminate spam content, promotional links, or phishing attempts.
  • Self-Harm or Suicide Content

    Content that encourages or glorifies self-harm, suicide, or risky and unsafe behaviors.
  • Hate Speech

    Content that promotes violence or discrimination based on race, religion, gender, sexual orientation, etc.
  • Trolling

    Deliberately provoking others or engaging in annoying conversations to get attention or to entertain people.
Image Moderation

Image Moderation

Detection and removal of improper visuals that affect brand reputation.

  • Explicit Image

    Identify and remove any bad, violent, or inappropriate images that violate platform standards.
  • Copyrighted Image

    Detect copyright-protected materials or misleading visuals. Prevent unauthorized use of fake news.
  • Harmful Visuals

    Block and remove images promoting violence, hate, or harmful behavior.
  • Compliance

    Regularly review and moderate images for platform policy and guidelines adherence.
Video Moderation

Video Moderation

Video submission moderation removes inappropriate content that impacts your brand reputation.

  • Explicit Video

    Examine video content to detect and remove any explicit or violent visuals.
  • Inappropriate Gestures

    Spot hate speech, abusive language, or offensive gesticulations and remove them.
  • Compliance

    Moderate videos to guarantee they fully comply with relevant content policies and standards.
  • Brand Standards

    Check video content to ensure it reflects your brand’s values and quality standards consistently.
Live Streaming Moderation

Live Streaming Moderation

Real-time moderation guarantees live streaming is safe to watch.

  • Offensive Behaviour

    Continuously monitor live broadcasts to detect any offensive or harmful behavior instantly during the stream.
  • Immediate Action

    Moderators act on violations as they occur. Our VAs correct issues instantly to prevent disruption of the broadcast.
  • Viewer Protection

    Shields viewers from exposure to inappropriate, offensive, or unsafe visuals during live.
  • Compliance

    Live moderation makes sure that all broadcasts definitely follow community standards and guidelines.

Types of Content Moderation Methods

Manual Moderation

Manual Moderation

Trained human moderators review to approve or remove offensive materials from the platform. This method offers more flexibility and desired accuracy. The fully human-based moderation is time-consuming and costly.

01
Automated Moderation

Automated Moderation

This method uses AI tools and natural language processing (NLP) to identify malicious elements in the content. They can process bulk contents in a short time. AI learns from a vast amount of digital information and may produce biased results.

02
Hybrid Moderation

Hybrid Moderation

Involves both human and AI moderation methods.  Combining these offers accuracy and efficiency in regulating digital content. Leveraging AI support drastically reduces the effort of human reviewers in governing bulk content.

03

What are the Tools and Technologies Used for Content Moderation?

AI-Powered Tools

AI-Powered Tools

Artificial Intelligence has made online content moderation easier. It allows platforms to review and manage large amounts of content in real time.

  • Natural Language Processing (NLP)

    Recognizes hate speech, obscene words, and content with harmful intentions in text format.
  • Image Recognition Software

    This helps follow community standards by removing bad images, violence, and nudity.
  • Video Content Moderation

    Sort out objectionable content in video clips. Helps in filtering out violence, pornography, or fake news.
Popular Content Moderation Tools

Popular Content Moderation Tools

We use several industry-leading tools for regulating content accurately and effectively.

  • Microsoft Content Moderator

    The API, a part of microsoft's cognitive services, is capable of both text and image moderation services.
  • Google Perspective API

    It helps find posts with rude comments and stops people from replying with insulting or vulgar language.
  • HIVE Moderation

    Covers pictures and videos moderation using artificial Intelligence and facilitates immediate actions.

Key Challenges in Content Moderation

Too much activity

Too much activity

People tend to post multiple contents daily. It would be hard for human reviewers to check everything in a short period.

Different type content

Different type content

Posts can be texts, images, or videos, and sometimes quick jokes. It needs special skills and experience to understand them.

User Safety

User Safety

Platforms must stop harmful content, yet allow people to share their thoughts.

Global differences

Global differences

New apps, trends, and different cultures make accurate content checking more challenging.

Best Practices for Content Moderation

Community Rules

Community Rules

Explain what is acceptable to do and what is not. Set regulatory conditions for sensitive topics like abusive language, graphic content, and extreme behavior.

Self Help

Self Help

Permit members of the group to report or flag unsafe and irrelevant content. This encourages everyone to participate in keeping the platform safe.

User Safety

Training for Moderators

Provide human moderators with regular guidance and updated rules. So they can handle delicate topics and cultural differences properly.

Transparency

Transparency

Publish reports about moderation work. Reports on flagged content statistics and actions taken should be generated on a regular basis.

Ethical Considerations in Content Moderation

Ethical Considerations in Content Moderation

Depending solely on AI content moderation software may give you biased results since machine models learn unfair ideas from the internet. So regular testing with human reviewers is needed.

Moderation must remove harmful content while still allowing people to safely share opinions, following platform rules. They should also protect user information.

There should be transparency on the reasons why content is removed. Provide users with ways to appeal. This is applicable for both AI and human moderators.

Legal & Regulatory Considerations For Content Moderation

Benefits of Outsourcing Content Moderation Services to Velan

Global team, No time zone limits, Instant hiring

Velan is one of the best content moderation companies with 24/7 support options. Our virtual assistants for online moderation services are specialized in various regulatory policies for managing objectionable materials.

We have more than 19 years of experience in digital platforms, and we understand the importance of content moderation and delivering quality results.

Communication

Communication

Our VAs follow client interaction protocols. Clearly understands client requirements.

Detailing

Detailing

Quickly detect and address minor risks to potential infringements with the help of AI.

Regulatory expertise

Regulatory expertise

Our moderation services guarantee policy compliance in various countries.

Analytics

Analytics

We utilize advanced tools to quickly find out the root cause and trends. This helps reduce TAT by 35%.

ISO Certified

ISO Certified

Received ISO 9001 and ISO 27001 certifications for quality process and data security.

Global Team

Global Team

Multi-language capabilities allow our content moderators offer services for various regions.

Who should Outsource Content Moderation Services?

Velan serves small, medium, and large businesses globally.  We extend our content moderation services to startup companies. Some major sectors we serve are:

Healthcare

Healthcare

Fintech, Banking

Fintech, Banking

Retail

Retail

Manufacturing

Manufacturing

Logistics

Logistics

Energy

Energy

Professional Services

Professional Services

Real estate

Real estate

What is Our Workflow and Delivery Process?

We talk with your team to understand your content platform and moderation needs.

We delegate skilled virtual assistants who can professionally handle your user-generated content.

Allocate content moderation tasks to our team. They take their responsibility immediately.

A 24/7 help desk is available to answer client questions about working with our remote moderators.

Provide regular reports on VA tasks and their effectiveness in improving brand value.

Our team improves performance through client feedback and regular audits. Update skills continuously.
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Seeking Professional Content Moderation Services? Let Velan Help You.

Case Studies

Real Success Stories & Proven Solutions

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Frequently Asked Questions

    The key performance indicators of content moderation are:
  • Percentage of accurate decisions on keeping or removing user postings.
  • Average time taken for reviewing and taking actions on contents
  • Precision in keeping the safe and flagging only the bads.
  • Total volume of content processed by the human moderators
  • Safety metrics of the rate of safe content reaching the users.

  • AI helps in screening and controlling real-time posts effectively.
  • Detects and reduces the spreading of dangerous content even before any user finds and reports it.
  • Multimodal AI analyzes all content types like text, images, videos, and even memes together. This improves contextual understanding.
  • Human moderators can work with AI systems to review sensitive content that requires judgment and context.

Our virtual content moderators use AI technology to process a heavy load of content. This reduces action time significantly. After the first stage filtering by AI, our human moderators verify the accuracy of moderation and false positives or negatives, if any.

Get Started With Outsourced Content Moderation Services

  • Expert setup
  • Dedicated Outsourced Content Moderation Services 
  • Quick Turnaround
  • 24/7 Support
  • 100% Data Security
  • 99% Accuracy

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