Virtual Assistant (VA) Statistics in 2024: Trends, Growth, and Impact

Virtual-Assistant-Statistics
Jack Manu | April 10,2024

Virtual assistants (VAs) are professionals who provide remote services such as administrative, artistic, technical, and personal support. They connect and engage with their clients through a variety of technologies and platforms, including email, phone, video conferencing, cloud-based software, and social media. Virtual assistant services (VA statistics) are becoming increasingly popular and in demand in a variety of industries because they provide numerous advantages, including cost-effectiveness, flexibility, scalability, and access to a wide and qualified talent pool.

In this blog post, we will look at the current condition, growth trends, industrial applications, customer preferences and satisfaction, technological breakthroughs, difficulties and concerns, and the future prognosis for virtual assistant services (VA statistics) in 2024.

Current State of Virtual Assistant Services (VA)

The global virtual assistant, services market. It was valued, at USD 4.12 billion in 2020. Predicted to develop at a compound, annual growth rate (CAGR) of 24.4% between 2021 and 2028. According to, the survey, the number of virtual assistants. In the world is expected. To reach 8.4 million by 2028. up from 3.9 million in 2020.

The adoption, of virtual assistant services is driven by several factors. Including the growing need for operational efficiency, the increasing demand for outsourcing non-core business activities, the rising popularity of remote work and freelancing, the widespread availability of high-speed internet and digital devices, and the emergence of new business models and platforms.

2024 Virtual Assistant Services Growth Trends

The expansion, of virtual assistant services. is projected to continue and increase. In the future more organizations and individuals recognize the advantages and prospects of working with VAs. 

The global virtual assistant services, market is anticipated. To reach USD 19.6 billion by 2025, with a 25.7% CAGR from 2020 to 2025.

The growth, of the market is primarily. Driven by the emergence of new markets and regions, especially in Asia-Pacific, Latin America, the Middle East, and Africa. The demand for virtual assistant services in these areas is increasing due to rapid economic development, higher internet and smartphone usage, growing awareness and acceptance of virtual assistant services (VA statistics), and the presence of affordable and skilled labor.

Another factor driving market growth is the expansion of the scope and variety of virtual assistant services, as VAs now offer a wide range of services beyond traditional administrative and personal tasks, including web design, graphic design, digital marketing, social media management, bookkeeping, accounting, legal assistance, project management, research, data analysis, transcription, and translation.

Industrial Applications for Virtual Assistants

Virtual assistant, services are commonly used and implemented. In a variety of industries, including healthcare, finance, retail, education, real estate, travel, and entertainment.

According to a survey, the most prevalent industries that hire virtual assistants are:

  •     Entrepreneurship (28%)
  •     Consulting (14%)
  •     Coaching (9%)
  •     Marketing (8%).
  •     Technology (7%)
  •     Education (6%)
  •     Real Estate (5%)
  •     Legal (4%)
  •     Others (19%)

Here are some instances of how different sectors use virtual assistant services:

  1. Healthcare: Virtual assistants can assist healthcare practitioners and organizations with duties such as appointment scheduling, patient record management, billing, and insurance, call and email answering, research, report creation, and more.
  2. Finance: Virtual assistants can assist financial professionals and businesses with duties such as bookkeeping, accounting, invoicing, budgeting, financial reporting, tax preparation, auditing, data entry, and more.
  3. Retail: Virtual assistants can assist retail enterprises and e-commerce platforms with duties such as customer support, order processing, inventory management, product listing, product research, marketing, and social media management.

If you’re curious about what tasks a virtual assistant handles, you may find a list here.

User Preferences & Satisfaction with VA Services

User feedback and satisfaction are key measures of the quality and usefulness of virtual assistant services. Virtual assistants assist businesses in saving more than 70% of their costs.Virtual assistants help businesses save a significant portion of their costs. They contribute to lowering rent prices, internet subscription fees, and other complex expenses associated with keeping a large team of employees, resulting in an annual cost savings of 78% for the organization.

The report’s main reasons why customers choose virtual assistants are:

  •     To save time (67%)
  •     Delegate duties (53%)
  •     To boost productivity (44%)
  •     To alleviate stress (32%)
  •     To enhance work-life balance (28%)
  •     To increase business (24%)
  •     To save money (16 %)
  •     To access skills (15%)
  •     To improve quality (10%)
  •     Others (11 %)

Over 50% of Virtual Assistants are Full-Time Working Professionals.

A virtual assistant’s job can be full-time, part-time, independent, or temporary. However, some freelance virtual assistants, work with more than one customer. The bulk of them, are dedicated to their profession.

More than half of virtual assistants work full-time. Now, the remaining 41.1% of part-time virtual helpers combine their work with their primary job. More than 40% of organizations hiring virtual assistants have more than 1,000 employees. However, the demand for virtual assistants is steadily rising among organizations of all sizes.

Virtual assistant demographics show that large enterprises with more than 1,000 employees are also transitioning to virtual assistants. The survey, also finds that consumers are generally. Delighted with their virtual assistants, with 91% rating them. As excellent or good and 86% said they would suggest them to others.

Users have many preferences for the type and location of their VAs, such as:

  • In-office assistant vs. virtual assistant: 63% prefer virtual assistants, 19% prefer in-person assistants, and 18% have no preference.
  • Offshore virtual assistant vs. onshore virtual assistant: 76% prefer onshore, 9% prefer offshore, and 15% have no preference.

Social media administration, email advertising, and project monitoring are the most popular virtual assistant services. Virtual assistants possess advanced expertise in efficiently handling various business functions.  Answering phones, managing, and entering data are among the responsibilities. They ensure that your firm runs smoothly and in the appropriate format, as well as helping to improve its efficiency on a broad scale. Virtual assistant experts make $400 to $5600 each month. A Virtual Assistant, (VA statistics) can be. Hired for a wide range of rates.

The Philippines and India are important recruiting sites for VAs due to their low-cost plans, beginning at $400 per month, which are affordable to the majority of Americans. In parallel, corporate references for virtual assistants suggest that US professionals in this subject earn more than $4,000 per month.

Technological advancements and improvements are propelling the improvement and refinement of virtual assistant services, allowing VAs to perform their duties more efficiently, effectively, and creatively. Some statistics on the tools and AI breakthroughs that are affecting virtual assistant services include:

Use of cloud-based software

The global cloud-based, Office productivity. The software market is predicted. To increase by USD 46.83 billion from 2020 to 2024, at a CAGR of 20%. 

Virtual assistants(VA statistics) can access, exchange, and collaborate on various documents and files online using cloud-based applications such as Google Workspace, Microsoft Office 365, Zoho, and others.

VA Real-time communication through video conferencing

The report states that the global video conferencing market. Had a value of USD 6.1 billion in 2020 and is projected to grow. At a Compound Annual Growth Rate (CAGR) of 9.9% from 2021 to 2028. VAs can engage and interact with their clients and team members in real time utilizing video conferencing services like Zoom, Skype, and Google Meet, among others.

Using artificial intelligence to automate VA tasks

The global artificial intelligence market is predicted to develop at a 40.1% CAGR between 2019 and 2027, reaching USD 126.14 billion by 2027.  Artificial intelligence enables virtual assistants (VA) to automate and optimize a variety of operations, including data analysis, transcription, translation, chatbots, voice assistants, and more.

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Challenges and Concerns

Despite the advantages and possibilities of virtual assistant services, several obstacles and issues must be addressed and resolved, such as:

Privacy & Security

In 2020, 46% of firms reported a data breach, with 32% attributing it to a third-party cloud service provider. 

Privacy and security are critical challenges for both virtual assistants and their clients because they handle sensitive and confidential information such as personal data, financial data, company data, and so on. As a result, VAs and their clients must embrace and implement a variety of security measures and best practices, including encryption, authentication, backup, firewall, antivirus, and more.

Company or Business Apprehensions

According to a survey, 41% of users believe that the most difficult aspect of employing a virtual assistant is finding one who is trustworthy and reliable, while 24% believe that the most difficult aspect is letting go of control and delegation of work. 

Company or business concerns are common impediments to the use of virtual assistant services since they include trust, communication, collaboration, and management challenges. As a result, VAs and their clients must build and maintain a clear and consistent relationship, which includes setting expectations, defining goals, providing feedback, and other tasks.

Future Outlook for Virtual Assistants

The future of virtual assistant services (VA statistics) seems bright and promising, with the market likely to develop and expand in the next few years, fueled by rising demand, emerging markets, technological breakthroughs, and customer happiness. Some of the predictions and possibilities for the future of virtual assistant services include:

Increased specialization and diversification among VAs in the future

VAs will be able to provide more specialized and specialist services as they learn and develop new skills and expertise, as well as respond to the unique demands and preferences of their clients and industries.

Improved client-VA integration and collaboration

VAs will be able to integrate and interact more effortlessly and effectively with their clients and team members as they use advanced technologies and platforms and follow best practices and standards.

Increased impact and value

VAs will be able to have greater influence and value for their clients and industries as they provide high-quality and efficient services and contribute to the growth and success of their companies and projects.

Conclusion

As previously said, the 2024 data analysis of Virtual Assistants services (VA statistics) demonstrates that VAs are a business’s most valuable asset.They provide substantial assistance in managing various business operations on a smooth plane and completing important business duties with ease.

If you wish to refer to the 2024 data reference for virtual assistants, visit this blog. It will offer you a thorough examination of current trends and statistics.Furthermore, our expertise can assist you in conducting a large-scale analysis of data related to virtual assistants. They can also provide specialized solutions to different firms in terms of employing a virtual assistant for your company’s setup.

Jack Manu

Jack Manu

Outsourcing Consultant

About the Author:

Jack Manu, an outsourcing consultant at Velan, has more than a decade of experience in assisting real estate companies and real estate agents to improve the operational efficiency. He has been helping real estate agents including many REMAX agents to focus on their core business by offering transaction & listing coordinator services, accounting service and social media marketing assistance.

Author can be reached at jack.manu@velaninfo.com