A Fortune-500 Manufacturer in New York Trusts Velan’s Back Office Support for their most Essential Day-to-Day Operations, Including Order Management, Pre-receive Shipment, and Dispute Management.

Jack Manu | 9 April 2024

PROCESS: The customer sells products on major e-commerce and retail platforms, including Amazon, Bed Bath & Beyond, Macy’s, Bloomingdale, JC Penny, and Target. Velan plays an important part in their daily operations, paving the way for smooth and frictionless transitions, such as Monitor and arrange the inventory module to ensure the availability of products. Preparing... Read More

An Australian Real Estate Service Provider uses Velan’s Round-the-clock Back-Office Support to Gain a Significant Market Share in the Industry. 6 Years of Relationship, Growing Stronger.

Jack Manu | 5 April 2024

CHALLENGES When the client approached Velan for back-office support, there were three primary issues to resolve. Turnaround Time: The client must register and onboard new users as soon as possible to avoid them switching to other providers. Time is essential. It requires round-the-clock back-office support throughout the year. Fluctuating Volumes: The volume of work varies... Read More

A North American Textile E-commerce Company Outsources its Order Processing and Customer Support Services to Velan and Experiences a 250% Increase in Business!

Jack Manu | 28 March 2024

CLIENT The client owns an international textile e-commerce firm that services customers all over the world. The client is responsible for all aspects of the business, including marketing, order processing, customer service, and logistics.   CHALLENGES The client requested 24-hour support for order processing services such as tracking, cancellations, refunds, and delivery. SOLUTION Velan provides... Read More

Velan Real Estate Virtual Assistant helps a California-based real estate company increase revenue by 15%

Jack Manu | 22 March 2024

CLIENT: A California-based real estate company with more than 100 agents. CHALLENGE: The company struggled to manage the enormous volume of leads and responsibilities related to selling and renting real estate. Agents were devoting too much time to administrative tasks, leaving less time to focus on generating new leads and closing sales.   SOLUTION: The... Read More