Client The UK’s largest publisher of digital media and digital out-of-home media, with over 1000 digital billboards dispersed across many locations, struggles to manage ad campaigns and looks to Velan Virtual Assistants for round-the-clock advertising operation services. Challenges Inefficient management and delivery of advertising campaigns Clients own billboards with different specs in each location, which... Read More

PROCESS/PROJECT The client produces leads for the hospitality industry through reader boards for events hosted in hotels in the US and other countries. Velan Virtual Assistants collects event information from reader board photos and validates event managers’ contact information. CHALLENGES Short turnaround time and round-the-clock operations, with daily deliveries before US business hours. Demanding correctness.... Read More

PROCESS The customer sells products on major e-commerce and retail platforms, including Amazon, Bed Bath & Beyond, Macy’s, Bloomingdale, JC Penny, and Target. Velan Virtual Assistants plays an important part in their daily operations, paving the way for smooth and frictionless transitions, such as Monitor and arrange the inventory module to ensure the availability of... Read More

CHALLENGES When the client approached Velan Virtual Assistants for back-office support, there were three primary issues to resolve. Turnaround Time: The client must register and onboard new users as soon as possible to avoid them switching to other providers. Time is essential. It requires round-the-clock back-office support throughout the year. Fluctuating Volumes: The volume of... Read More

CLIENT The client owns an international textile e-commerce firm that services customers all over the world. The client is responsible for all aspects of the business, including marketing, order processing, customer service, and logistics. CHALLENGES The client requested 24-hour support for order processing services such as tracking, cancellations, refunds, and delivery. SOLUTION Velan provides a... Read More

CLIENT A California-based real estate company with more than 100 agents. CHALLENGE The company struggled to manage the enormous volume of leads and responsibilities related to selling and renting real estate. Agents were devoting too much time to administrative tasks, leaving less time to focus on generating new leads and closing sales. SOLUTION The company... Read More