Outsourced Back-Office Support Services
Trusted back-office support services for efficient office administration, customer support, and marketing assistance.
Our solutions are backed by proven experience, industry expertise, and a commitment to quality.
Why are back-office support services needed for your businesses?
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Smooth running of businesses mainly depends on their administrative efficiency. Velan offers the best virtual back office support services for businesses across the world.
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Our expert back office support team resourcefully manages finance, sales, daily admin tasks, and more. This helps companies in producing better outcomes and saves time and money.
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Hiring and training an in-house office support team requires a huge spend on salaries, labour benefits, and tech resources.
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Partnering with Velan, the professional back office management services provider, allows you to get reliable outsourced administrative support for your business.
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Implementing virtual back office solutions also improves accuracy and compliance in office records and workflows. They handle everything from data entry and payroll to bookkeeping and regulatory reporting responsibly.
- As your company grows, you need more efficient execution of admin tasks. A reliable outsourcing partner can easily scale services up or down based on business needs.
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19
Years in Business
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500+
Professionals
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100%
Data Security
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99%
Accuracy Achieved
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24/7
Availability
Advantages of choosing Velan for
Back-Office Support Services
Top Hand-Picked Professionals
Our organization selects and verifies skilled professionals who specialize in different back-office processes. Our thorough talent selection system enables businesses to acquire high-performing candidates.
Same Skills, Lower Cost
Professional services using your budget are possible since you can hire talented staff at reduced rates. The combination of reduced employee costs as well as facility and operating expenses enables Bpo industry to achieve excellent service quality.
Working in Your Timezone
Your business hours remain our operational hours for maintaining quick and real-time collaboration with your team. No more delays due to time differences.
Growth Potential
Your business growth will happen seamlessly when you acquire back-office support services from us. Our business process outsourcing services offers adaptable solutions which adapt to your business expansion needs.
You Manage, We Provide Support
We will take care of the work but you maintain direction throughout the process. You decide the tasks and priorities which our dedicated professionals will execute in a smooth manner.
Easy Payments
Make use of our payment system which eliminates all hassle from your payroll processing. Our bpo services provides multiple billing arrangements to help businesses meet their operational needs.
English Tested
Language proficiency tests are conducted on our experts to make sure they communicate clearly which removes obstacles that speed up operational efficiency.
Flexible Schedules
The professionals adapt their work arrangements for peak hours and unusual working schedules. Our team members will work according to your timetable to deliver help whenever needed.
Lowest Ghosting Rate Guaranteed
Reliability is our priority. Our commitment to high retention and accountability means we provide you with dedicated staff who remain focused on your business requirements.
Our Back-Office Support Services
Store Management
Keep your e-commerce store updated, organized, and running smoothly.
Customer Support
Provide quick and professional assistance to shoppers via multiple channels.
Marketing and Sales Support
Boost conversions with data-driven marketing strategies and promotional management.
Administrative Support
Handles paperwork, data entry, and organization to smooth operations.
Marketing and Branding Support
Promote listings and enhance brand visibility with strategic marketing efforts.
Client and Lead Management
Track leads, follow up with prospects and maintain a structured client database.
Property and Transaction Management
Ensure accurate documentation, compliance, and transaction processing for seamless deals.
Procurement Support
Manage supplier communication, negotiations, and purchase orders.
Inventory Management
Track stock levels, reduce wastage, and ensure availability.
Logistics and Shipping Supports
Coordinate shipments, track deliveries, and optimize supply chains.
Demand Planning and Forecasting
Analyze trends to predict demand and prevent stock outs or overstocking.
Analytics and Reporting in Supply Chain
Generate reports to improve efficiency and decision-making.
Administrative Support in Supply Chain
Handle supply chain documentation and compliance for smooth operations.
Image Annotation
Label and categorize images for AI applications.
Text Annotation
Tag and classify text data for NLP models.
Audio Annotation
Transcribe and label audio data for speech recognition.
Video Annotation
Identify and track objects in videos for AI training.
3D LiDAR Annotation
Process LiDAR data for self-driving and spatial mapping applications.
Calendar Management
Organize schedules, set reminders, and avoid conflicts.
Appointment Scheduling
Book and confirm meetings with clients, teams, and stakeholders.
Travel Planning and Itinerary Preparation
Arrange flights, accommodations, and schedules for business travel.
Personal Assistance for Executives
Handle executive tasks, from managing calls to coordinating meetings.
Report Drafting and Presentations
Prepare business reports, documents, and professional presentations.
Email and Communication Management
Sort, prioritize, and respond to emails efficiently.
Follow-Ups
Ensure timely responses to emails, meetings, and pending tasks.
Image Moderation
Review and filter inappropriate or harmful visual content.
Video Moderation
Ensure videos comply with platform guidelines and community standards.
Text Moderation
Monitor and filter text-based content to prevent spam, hate speech, and policy violations.
Ad Monitoring and Error Escalation
Ensure seamless ad performance by monitoring campaigns and escalating issues for quick resolution.
Content Management
Organize, update, and optimize ad content across platforms for consistency and compliance.
Campaign Scheduling and Management
Plan, schedule, and manage ad campaigns to maximize engagement and ROI.
Report Generation
Generate detailed performance reports to track campaign success and improve future strategies.
Platform Management Coordination
Streamline ad operations by managing multiple platforms, ensuring channel alignment.
Email Support
Handle outsourcing customer service queries professionally, ensuring timely and effective resolutions.
Live Chat Support
Provide real-time assistance to customers, improving engagement and satisfaction.
Phone Support
Deliver excellent voice-based customer support with trained professionals.
Social Media Support
Manage customer interactions on social platforms, addressing concerns and building brand loyalty.
Data Mining
Extract valuable insights from raw data to drive marketing strategies.
Web Research
Gather and analyze market trends, competitor activities, and customer insights.
Data Cleansing & Verification
Ensure accurate and updated data for marketing campaigns.
Web Publishing
Manage content updates across websites and digital platforms.
Social Media Management
Schedule, post, and engage with audiences across social channels.
Which industries
benefit from
Velan’s Outsourced Support
Services?
Law Firms
Property Management
Real Estate
Tech & Software
Marketing Agencies
Entrepreneurs
Non-Profits
Retailers & Wholesalers
Medical & Healthcare
Pricing Plans & Packages for our
Back-Office Support Services
Full-Time Support Services
This is optimal for businesses that seek to have dedicated support
You also have full-time support business process outsourcing services that will provide a personal employee working for your business. However, if your company needs to do the same and make frequent bookings so that it doesn’t stall, this option would be ideal.
- 8 hours/day, (5 days/week)
- Dedicated assistant exclusively for your tasks
- Specific areas of specialization such as administration, bookkeeping, marketing, andcustomer support
- Daily updates or progress reports to give you an idea of where you stand
- Completely focus on your business needs
- Easy integration with your team
- Higher efficiency with long-term task execution
- It is more cost-effective than hiring an in-house employee
- Ability to develop and work on tasks and responsibilities as time progresses
Part-Time Support Services
Flexible hours for businesses with moderate task volumes
The best option for small businesses needing help with certain jobs or average demand is part-time support. With this option, everything is set up so that you can hire a permanent worker, but he or she wouldn’t be full-time, and you will get to choose when to pay him or her. This means both parties are satisfied, and it is also useful for businessmen and startups.
- 4 hours/day, (5 days/week)
- Assistant dedicated to executing the few tasks of which it has knowledge
- Suitable For Small Businesses Or Entrepreneurs
- Hours flexibility for you as your needs vary
- A Cost-Effective Way To Grow Businesses
- Improved Productivity Towards Targeted Tasks
- Lower Overhead Costs Compared To In-House Staff
- Access To Professional Expertise
Part-Time Support Services
Only pay for the hours you use
The hourly support services are offered for the businesses that may need the occasional or project-based scheduled support. Since you are starting a new undertaking, busy seasons usually need extra hands to help or you need assistance on specific tasks; this gives you the manpower you currently need and not have to employ the service permanently.
- Flexible hourly packages (10, 20, 40+ hours)
- Perfect for one-time projects or occasional support
- Has expertise in many areas like administrative work, data entry, and social media work
- Has expertise in many areas like administrative work, data entry, and social media work
- Scalable solution for peak workloads
- Full control over hours’ use and time
See how our clients are satisfied
with our
expert back-office support services
Michael T
Digital Marketing Manager
"Our ad campaigns have never been more efficient! Their team ensures seamless execution, quick error resolution, and detailed reporting. We’ve seen a significant improvement in ad performance."
Sarah L
E-Commerce Owner
"We outsourced our email and chat support, drastically improving the response time. Our customers love the quick resolutions, and we’ve maintained a 95% satisfaction rate!"
Jason K
Online Retailer
"Managing an online store was overwhelming until we found this team. From customer inquiries to marketing support, they handle everything smoothly, helping us scale effortlessly."
Emily R
Real Estate Broker
"Their team takes care of lead management, administrative work, and transaction processing, allowing me to focus on closing deals. My productivity has doubled!"
David S
CEO
"From scheduling meetings to drafting reports, their executive assistance has been a game-changer for my busy schedule. I can now focus on strategy while they handle the details."
Mark P
Operations Director
"Inventory tracking and logistics coordination used to be a nightmare. With their back-office support, our supply chain runs smoothly, reducing errors and delays significantly."
Lisa M
Marketing Head
"Their data research and social media management have given us a competitive edge. We now make data-driven marketing decisions with confidence!"
Alex
AI Developer
"We needed high-quality image and text annotation for our AI projects, and their team delivered beyond expectations. Accuracy and turnaround time were exceptional!"
Jessica B
Social Media Manager
"Ensuring a safe online community is crucial for us. Their content moderation services have helped us maintain a positive user experience while complying with platform guidelines."