What Makes Virtual Banking Assistants Important? Top US Banks With Virtual Assistants 

Jack Manu | April 26,2024

Is the Virtual Banking Assistant worthy of the hype? Why are banks often recommended to use AI-powered virtual assistants?  

Over 75% of the United States population now bank digitally, making the digital experience a top focus for banks looking to maintain a pleasant client experience. When it comes, To Prioritizing?

A Digital Banking experience. Using virtual assistants is a sensible decision. Virtual assistants improve client interaction, offer personalized services, streamline operations, and provide round-the-clock support, all of which are critical components of providing a good digital banking experience. 

Leading banks in the United States have been at the forefront of innovation and exploiting cutting-edge technology, and Virtual Banking Assistants have followed suit. As an example, Bank of America has introduced a virtual assistant named Erica, with 1.5 billion client interactions. Erica may check balances, notify account changes, and perform. Other, things for its users besides being. Available 24 hours a day, seven days a week. Fargo is a virtual assistant that Wells Fargo created. Fargo simplifies banking tasks and helps people manage their finances. 

AI-powered virtual assistants are altering the financial business, allowing banks to redesign how clients interact with their services. This essay will look at how these AI-powered entities can meet the banking industry’s specific needs.

What is a Virtual Banking Assistant (VBA)?

Virtual assistants are intelligent computer programs that interact with humans and provide support or information by utilizing natural language processing and artificial intelligence technology. These digital assistants. are sometimes referred to as Conversational Agents or Chatbots. Their ability to get better has led to their increasing appeal. Consumer experiences, expedite procedures, and boost operational efficiency. 

An AI banking assistant is an invaluable resource. It can communicate with consumers on your bank’s behalf and help them with banking-related chores and inquiries. This allows you to increase consumer interaction, improve operational efficiency, and match the changing requirements of modern digital banking. Because it combines natural language. Processing with artificial intelligence to provide clients. Convenient and personalized banking experiences.

Here are some of the important features and functions of a virtual banking assistant:

Customer Support: Responding instantly to consumer inquiries concerning account balances, transaction history, account creation, and general banking information.

Personalization: Personalization entails analyzing client data to provide personalized product recommendations, financial advice, or notifications about relevant deals or updates.

24/7 Availability: Provides round-the-clock help, allowing consumers to seek assistance anytime, including beyond conventional banking hours.

Transaction Assistance: Helping with fund transfers, bill payments, recurring payments, and other transaction-related tasks.

Security: Employing sophisticated methods, such as voice recognition.Two-factor authentication, or biometric verification to safeguard consumer data and transactions.

Onboarding and Account Management: Assisting new customers with the account setup process and navigating banking services effectively.

Data analytics: Data analytics, is the process of collecting and analyzing. Consumer interactions gather insights, into user behavior and preferences. Which may, Then be used. To improve services and experiences.

Multichannel Integration: Integrates seamlessly with a variety of digital platforms, including websites, mobile apps, and messaging apps, to ensure a consistent experience across all channels.

Language Support: Providing multilingual skills to serve a broad customer base.

What are the advantages of deploying an AI-powered virtual assistant at the bank?

Using an AI-powered, virtual assistant in a bank can provide numerous benefits. Additionally, it raises customer happiness and engagement. The Digital Banking Transformation criteria. AI assistants can help banks streamline many elements of their operations, decrease risks, stay compliant, and make informed decisions. Ultimately, this leads to improved financial performance and customer happiness.

Risk Management:

Monitoring transactions and alerting them to unusual virtual assistants can help banks discover fraud. For Example, DBS Bank’s AI. Virtual assistant analyses. Customer transactions and alerts them to questionable conduct. This has helped the bank discover and prevent fraud, saving millions of dollars per year.

Compliance and Regulatory Assistance: 

AI virtual assistants can help banks remain compliant with industry standards and quickly respond to changing regulatory needs. AI and virtual assistants. Can help banks, Save time and money. While also, lowering, the chance. Of regulatory infractions.

Market insights: 

Virtual Assistants can assess client interactions by collecting and analyzing data from their inquiries, behaviors, and preferences. They can recognize trends, client moods, and emerging demands. This data-driven research allows banks to make more informed decisions about product creation and market positioning. This allows banks to respond to changing client needs and remain competitive in the financial market.

Reduced error rates: 

Virtual bank assistant, Automation can assist banks. Minimizing the risk of human errors. Data entry, results in less, costly mistakes that can affect both consumers and the bank. Virtual assistants can assist banks in maintaining correct and comprehensive data by automating repetitive processes, validating data, and auditing data.

Quick Product and Service Updates: 

Through digital channels like mobile applications, websites, or messaging platforms, banks can use virtual assistants to send automated messages, alerts, or cautions to customers. These messages can provide real-time information on new products, services, interest rates, and policy changes, ensuring that clients are kept informed.

Employee Support: 

Internally, banks may use virtual assistants to help with tasks like data retrieval, training, and HR queries. This improves employee efficiency and job satisfaction.

Brand reputation:

Offering cutting-edge AI-powered. Services can help a bank build a reputation. As an innovative and customer-focused institution. Gaining new clients. While retaining old ones. Virtual assistants can collect consumer feedback, assisting banks in understanding their requirements and preferences while also facilitating continual service development.

Cross-Sell and Upsell:

Virtual Assistants can proactively propose appropriate. Financial products and services to customers during encounters. An improving the likelihood of additional sales without the need for manual involvement. This clever strategy improves the bank’s cross-selling activities, resulting in improved revenue and client happiness.

What are the advantages of deploying an AI-powered virtual assistant at the bank?

Top Banks in the United States with Virtual Assistants 

Meeting immediate consumer requests and providing rapid service is critical for banks. Another application of AI in banking is a Virtual Assistant. Which has developed as a powerful solution to staffing issues and provides round-the-clock service.

1. Erica – Bank of America

Erica, Bank of America’s virtual banking assistant, was introduced in 2018 and is a cutting-edge AI-powered financial assistant.

  • Erica uses advanced analytics and cognitive messaging to provide individualized guidance to Bank of America customers.
  • Currently available in English, with intentions to extend into Spanish.

Key functions:

  • Routing and account numbers are available.
  • Check the balances.
  • Find and view Zelle payments.
  • Lock and unlock cards, and request replacements.
  • Receive notifications about duplicate charges and bill reminders.
  • Track reoccurring charges and spending patterns.
  • Access the FICO Score Insights.
  • Connect with Merrill Advisors.

2. Chase Digital Assistant | JP Morgan Chase

Chase’s virtual financial assistant, which debuted in November 2020, provides key banking functions.

  • Only available in English (possible future expansion).
  • To utilize, sign in to the Chase Mobile app and select the assistant from the chat box.

Key functions:

  • Check the account balances.
  • Retrieve account or routing numbers.
  • Manage credit and debit cards (lock, unlock, and replace).
  • Transfer funds, pay bills, and view investment details.
  • Quick app navigation.

3. Eno – Capital One

Capital One launched Eno, an AI-powered personal finance assistant, in 2017.

  • Eno is a gender-neutral talking software that can be used in mobile apps and websites.
  • Provides notifications by email, text message, or smartwatch alerts.
  • Available around the clock, using shorthand and emoji communication.

Key functions:

  • Manage your accounts and cards.
  • Update your details.
  • Add approved users.
  • Check credit lines and pay your payments.
  • Tell jokes to keep people entertained.

4. Ally Assist – Ally Bank

Ally Assist, which launched in 2015, provides AI-powered assistance to Ally Bank customers.

  • Allows speech or text interactions, for a variety of tasks. Such as transfers, payments, and deposits.
  • Provides extensive account. Transaction, statistics as well as insights. Into savings and spending trends.

Key functions:

  • Make transfers and payments.
  • Access account details and interest earned.
  • Query expenditures with certain merchants.
  • Predicts user needs using data profiles and machine learning.

5. Smart Assistant – United States. Bank

During, The pandemic, the US Bank created Smart Assistant. To allow for more natural discussions.

  • Provides voice-first interaction for a realistic banking experience.
  • Supports complex activities and recognizes account nicknames.

Key functions:

  • Enroll in Zelle.
  • Pay the bills.
  • Manage rewards and locate ATMs and branches.
  • Deposit checks.
  • Update contact information and manage cards.

How can you create an effective Virtual Assistant for your bank?

How can you create an effective Virtual Assistant for your bank?

You can request that your developers create a Virtual Assistant as part of the banking app development process or design it separately. In any event, the procedures, are outlined below. Assist you in effectively strategizing the construction of your banking virtual assistant. Identifying business requirements and objectives.

Before deploying a virtual assistant, system. You must first determine. Your bank’s specific business needs and objectives. Determine which duties the virtual assistant should undertake, understand your target audience and their preferences, and explain the anticipated objectives of implementing the solution. You can set yourself up for success by matching your virtual assistant with your goals.

Types of Virtual Banking Assistants:

Consider the type of virtual banking assistance that will best meet your demands. Choosing the appropriate type is critical to reaching your banking objectives and consumer expectations. Here are some popular VBA types to pick from:

Customer Service Chatbots: These AI-powered chatbots answer client questions, provide information, and help with simple transactions.

Voice-Activated Assistants: These assistants respond to voice instructions, allowing for hands-free interactions.

Personal Finance Assistants: These assistants provide customers with financial advice, budgeting, and personalized recommendations.

Transaction Assistants: They assist, with banking transactions. Such as fund transfers, bill payments, and account administration.

Investment and Wealth Management Assistants: These professionals answer investment-related questions and provide advice on portfolio management and financial planning.

Security Assistants: They focus on account security, help set up security measures, and report suspicious activity.

Loan and Mortgage Assistants: These trained individuals assist customers with loan and mortgage applications.

Data Analytics Assistants: These individuals analyze financial data to provide insights and support decision-making.

Compliance Assistants: They monitor transactions and identify any concerns to ensure regulatory compliance.

Personalized Marketing Assistants: These assistants send individualized marketing messages and promotions to clients.

Evaluate characteristics and capabilities:

Once you’ve determined your goals. Choose a sort of virtual assistant, it’s time to compare the features and capabilities of various virtual assistant solutions. This evaluation should consider natural language processing, integration capabilities, analytics, reporting functionality, scalability, and customization choices. By carefully examining the offerings of multiple vendors, banks may make an informed decision about which solution best meets their needs.

Choosing the Right Technology for AI-Powered Virtual Banking Assistants:

When it comes to creating, an AI-powered. Virtual banking assistant (VBA). it’s critical to select the appropriate technology stack.

The technological architecture must enable the advanced. AI and NLP (Natural Language Processing) functions are necessary. VBAs while also enabling. Smooth integration across many channels. Python and Node.js are popular technologies for VBA’s basic AI and NLP components. In contrast, Flutter is most known for cross-platform.

App development can also be. be useful in VBA implementation. Here’s how:

Multi-Channel Support: Allows VBAs to run on mobile, web, and desktop platforms using the same codebase.

UI: Provides UI components for an excellent user experience.

Integration: Integrates with backend AI systems via APIs.

Consistency: Provides a consistent interface across all platforms, allowing you to reach a larger audience.

Technical Partner Selection for VBA Development

Choosing the right team for your virtual banking assistant (VBA) project is crucial. Make sure you choose Fintech software developers who are knowledgeable in AI, NLP, and the technologies required to create a cutting-edge VBA. Find a partner,

  • A proven track record 
  • Collaborative capabilities
  • Scalability Options, 
  • Customization proficiency, 
  • Integrating finesse and 
  • A heavy emphasis on security and compliance. 

Alternatively, you can hire an AI and machine learning development business to assist you in creating a sophisticated virtual assistant. Don’t forget to validate their banking experience.

Emerging Trends in Virtual Banking Assistants 

As virtual banking assistants (VBAs) improve, various promising trends and uses emerge. These trends are poised to change the way customers interact with their banks and financial institutions.

Voice-based interfaces and natural language comprehension:

Voice-based interfaces and natural language processing are likely to improve in future virtual assistants. Voice recognition technologies will enable users to communicate with virtual assistants through voice commands, making the experience more conversational and intuitive. Improved natural language comprehension capabilities will allow virtual assistants to understand difficult queries and respond accurately.

Expansion of voice biometrics and facial recognition

For improved security and customization, virtual assistants may use facial recognition and voice biometric technologies. Voice biometrics can verify customers based on their distinctive voice patterns, providing an additional degree of protection for banking services. 

Facial recognition can help users identify themselves and personalize their experiences, allowing virtual assistants to provide specific recommendations based on facial clues and expressions.

Integration of smart devices with Internet of Things (IoT)

Virtual assistants are projected to connect more easily with smart gadgets and the Internet of Things (IoT). Customers can communicate with virtual assistants using smart speakers, smartphones, wearables, and other devices.  Smart integration expands virtual assistants’ skills and reach. As a result, clients will be able to quickly. access financial services, via a variety of IoT-enabled devices.

Are you planning to hire a Virtual Banking Assistant? Velan is here for you!

The banking industry is excited. About virtual assistants because of, Their potential to improve customer service. Maximize operational efficiency, and provide cost-effective solutions. At Velan, we recognize the critical role that virtual assistants play in modern banking. We are proud of our team of seasoned tech specialists who are up to date on industry trends and have extensive experience with banking software solutions. Our dedicated team specializes in developing state-of-the-art virtual banking assistants that are tailored to meet your specific requirements. 

Jack Manu

Jack Manu

Outsourcing Consultant

About the Author:

Jack Manu, an outsourcing consultant at Velan, has more than a decade of experience in assisting real estate companies and real estate agents to improve the operational efficiency. He has been helping real estate agents including many REMAX agents to focus on their core business by offering transaction & listing coordinator services, accounting service and social media marketing assistance.

Author can be reached at jack.manu@velaninfo.com