PROCESS/PROJECT: The client produces leads for the hospitality industry through reader boards for events hosted in hotels in the US and other countries. Velan collects event information from reader board photos and validates event managers’ contact information.   CHALLENGES: Short turnaround time and round-the-clock operations, with daily deliveries before US business hours. Demanding correctness. Unpredictable... Read More

PROCESS: The customer sells products on major e-commerce and retail platforms, including Amazon, Bed Bath & Beyond, Macy’s, Bloomingdale, JC Penny, and Target. Velan plays an important part in their daily operations, paving the way for smooth and frictionless transitions, such as Monitor and arrange the inventory module to ensure the availability of products. Preparing... Read More

CHALLENGES When the client approached Velan for back-office support, there were three primary issues to resolve. Turnaround Time: The client must register and onboard new users as soon as possible to avoid them switching to other providers. Time is essential. It requires round-the-clock back-office support throughout the year. Fluctuating Volumes: The volume of work varies... Read More

CLIENT The client owns an international textile e-commerce firm that services customers all over the world. The client is responsible for all aspects of the business, including marketing, order processing, customer service, and logistics.   CHALLENGES The client requested 24-hour support for order processing services such as tracking, cancellations, refunds, and delivery. SOLUTION Velan provides... Read More